Refund Policy

1. Eligibility for Returns

We accept returns only if:

  • The item is unused and in its original condition

  • Returned within 14 days of delivery

  • In its original packaging

Certain items are non-returnable:

  • Customized or personalized items

  • Items on clearance

  • Digital products

2. Damaged or Defective Items

If your order arrives damaged or faulty, contact us within 48 hours with:

  • Order number

  • Photos of the item and packaging
    We will offer a replacement or refund depending on availability.

3. Refund Processing

If approved:

  • Refunds are issued to the original payment method

  • Processing may take 5–10 business days

Shipping fees are non-refundable.

4. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account

  • Contact your card provider
    If the issue persists, email us.

5. Exchanges

We only replace defective or damaged items.
If you need an exchange, contact us with order details and proof.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Contact

📧 themakerhouse9@gmail.com