Refund Policy
1. Eligibility for Returns
We accept returns only if:
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The item is unused and in its original condition
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Returned within 14 days of delivery
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In its original packaging
Certain items are non-returnable:
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Customized or personalized items
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Items on clearance
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Digital products
2. Damaged or Defective Items
If your order arrives damaged or faulty, contact us within 48 hours with:
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Order number
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Photos of the item and packaging
We will offer a replacement or refund depending on availability.
3. Refund Processing
If approved:
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Refunds are issued to the original payment method
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Processing may take 5–10 business days
Shipping fees are non-refundable.
4. Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account
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Contact your card provider
If the issue persists, email us.
5. Exchanges
We only replace defective or damaged items.
If you need an exchange, contact us with order details and proof.
6. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.