FAQ – Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout. All payments are encrypted and processed securely.

2. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your country and location.

3. How long does shipping take?

  • Canada: 3–7 business days

  • USA: 5–10 business days

  • International: 7–20 business days
    Once your order ships, you will receive a tracking number via email.

4. How can I track my order?

You will receive a confirmation email with a tracking number once your order is dispatched. You can track your package using the link included in the email.

5. Can I cancel or change my order?

You can cancel or modify your order within 12 hours of placing it. After that, the order may already be in production or shipped and cannot be changed.

6. What is your return policy?

We accept returns within 30 days of delivery for unused and undamaged items in their original packaging.
Custom or personalized products are non-returnable unless defective.

7. My item arrived damaged—what should I do?

If your order arrived damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund.

8. Do you offer refunds?

Refunds are issued once returned items are inspected. Refunds typically take 3–7 business days to appear in your account.

9. Do you offer exchanges?

Yes, if you received the wrong size, color, or product, we can exchange it. Please contact our support team for steps.

10. How do I contact customer support?

You can reach us anytime through our Contact Us page or email. We respond within 24–48 hours.

11. Are your products handmade?

Some of our items are handmade or produced on-demand to maintain quality and reduce waste. Details appear on each product page.

12. Can I get a discount or promotion?

We occasionally offer promotions. Sign up for our newsletter or follow us on social media to receive updates and exclusive offers.

13. Will my package include an invoice?

Invoices are sent via email only. Physical receipts are not included in the package to reduce paper waste.

14. What if the tracking shows “delivered” but I didn’t receive my package?

Please check with neighbors or your local post office first. If the issue remains unresolved, contact us and we will assist you.

15. Do you offer custom orders?

Yes! If you would like a customized product, feel free to message us with your request.

16. Are taxes included in the prices?

Taxes may be applied depending on your region’s laws and will be shown at checkout before payment.

17. How do I change my shipping address after ordering?

Contact us within 12 hours to update your address. After that, we may not be able to change it if the order is already shipped.